Disconnect Website from my account

  • Unknown's avatar
    venusconceptaustralia · Member ·

    I have spent hours trying to work out how to disconnect the Venus Concept store from my account. But cant do it!
    I need to disconnect and reconnect the clients details so the woocommerce labels get sent to their email instead of mine.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • nuk4040 · Staff ·

    Hello @venusconceptaus,

    I understand your frustrations with the issue you are facing. It appears your site is not hosted on WordPress.com. You are using the WordPress.org software on a different host. Thus you may seek help from either the support team of your host provider, your theme developers or the WordPress.org forums.

    This forum is for WordPress.com support only. To understand the difference between WordPress.org and WordPress.com, please check this page:
    https://wordpress.com/com-vs-org/

    To identify the theme used on your website, this page should help:
    https://www.wpbeginner.com/tools/wordpress-theme-detector/

    All the best.

  • kokkieh · Staff ·

    Hi there,

    Are you speaking of the Jetpack connection for http://www.vcorders.com.au?

    You should be able to disconnect it yourself from either Settings ->General here on WordPress.com, or from Jetpack ->Dashboard in the WP-Admin menu for the site:

    Jetpack

    If you make your client an admin on the site and they connect that admin account to their own WordPress.com account, you might also be able to transfer ownership of the connection directly, without having to disconnect first:

    Jetpack

    If you run into any trouble disconnecting, please reply here and confirm if that’s the correct site, and we can remove it for you.

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