disconnected site

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  structurerealty · Member · Sep 20, 2017 at 8:45 pm

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  I accidentally changed my sites temporary URL in the wordpress settings option to a pending domain. Now my wordpress site is disconnected. How can I get my site working again?

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  synora10 · Staff · Sep 20, 2017 at 9:21 pm

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  Hello structurerealty,

  Can you confirm the URL in question? That would help us in solving your issue.

  In the meantime, I will add the modlook tag to this thread to get the staff’s attention as I cannot see which site of your is disconnected.

  Please be sure to subscribe to this thread to receive notification of when someone replies.

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  timethief · Member · Sep 20, 2017 at 9:38 pm

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  temporary URL

  structurerealty.wordpress.com doesn’t exist.

  structurerealty.org is hosted by SunGard Availability Services LP
  Name Servers:
  ns1.consulnet.com
  ns2.consulnet.com

  If I ascertain correctly what you are asking about re: a temporary URL then the help you need is in the Jetpack support forums.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If I am not correct and you are asking a different question don’t despair as this thread is already tagged for a Staff follow up. Instead provide more information while you are waiting please.

  What is this temporary URL that you refer to?

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  timethief · Member · Sep 20, 2017 at 9:41 pm

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  BTW structurerealty.net is a WordPress.ORG install hosted by Unified Layer
  WHOIS: Click Here
  IP Address: 74.220.199.6

  This is WordPress.COM support and that site is not on our servers. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support
  The WordPress.ORG support forum is at http://wordpress.org/support. The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  synora10 · Staff · Sep 20, 2017 at 9:45 pm

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  Thanks for the help @timethief! Much appreciated!