Disconnected Website – Did I lose everything?

  • Unknown's avatar
    wilkth01 · Member ·

    Disclaimer: I’m totally new to this.

    I had created a personal/academic website at http://tomwilk.net. My domain is registered with Google and the site is hosted on Bluehost. I got the bright idea the other night that I wanted to create email addresses linked to my site, and without researching first I started clicking around in Google Domains. I inadvertently changed my DNS settings back to Google’s nameservers instead of WP’s. Didn’t realize I’d done this until the next day. When I realized the site was down, I tried redirecting to WP’s nameservers, waited over 6 hours, but the site was still down. I got antsy, and like the newbie I am, started clicking things I probably shouldn’t click. In the wordpress.com/stats I clicked “Disconnect”, thinking maybe disconnecting and reconnecting would help. Now I can no longer see my site in WP, I can’t access wp_admin for my site. Essentially, I have no idea what I’ve done or how to fix it. Any help would be appreciated.

  • kokkieh · Staff ·

    Hi there.

    My domain is registered with Google and the site is hosted on Bluehost.

    There are two versions of WordPress: .com and .org. In this forum we only provide support for .com and your site is using .org. WordPress.com and WordPress.org are completely separate and different: http://en.support.wordpress.com/com-vs-org/

    In the wordpress.com/stats I clicked “Disconnect”, thinking maybe disconnecting and reconnecting would help. Now I can no longer see my site in WP, I can’t access wp_admin for my site.

    Your site is active, so it looks like you managed to set the name servers back to what they should be. The reason you don’t see it on the WordPress.com dashboard anymore is because you disconnected the JetPack plugin connecting your .org site to WordPress.com

    To reconnect Jetpack you’ll have to log in to your WordPress.org dashboard via Bluehost. For more help with that, please contact Jetpack support directly, or post in the Jetpack forum on WordPress.org: http://jetpack.me/support/
    https://wordpress.org/support/plugin/jetpack

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