Disconnecting From Site

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  kdmsb · Member · Aug 20, 2017 at 3:32 am

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  Hello,

  This account is currently connected to a domain, is there a way to let the domain still function but to remove its connection with this account?

  Thanks,

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 20, 2017 at 9:50 pm

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  Hi there,

  I’m sorry but we cannot help you here.

  hoyalist.com is hosted by BlueHost
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  gemmacevans · Member · Aug 21, 2017 at 10:11 am

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  Hi kdmsb,

  This account is currently connected to a domain

  I can see hoyalist.com was connected to your WordPress.com account with the Jetpack plugin. However, there is no longer an active connection between the two.

  If you are still seeing a connection, please try clearing your browser cache using these steps:

  Solve Common Browser Issues

  is there a way to let the domain still function but to remove its connection with this account?

  Once Jetpack has been disconnected, your site will continue to function but you won’t be able to manage it from your WordPress.com account.

  I hope this helps!