Disconnecting jetpack

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  huannguyen14 · Member · May 6, 2020 at 7:53 am

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  Hi there, I keep getting this error when I click on My Site: ‘Please check your Primary Site’s Jetpack connection’. Can you please help me resolve it? I had an old website that I no longer use and I want to simply remove it and set up a new website with wordpress.com. Thank you

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  staff-mckluskey · Staff · May 6, 2020 at 11:29 am

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  Hi,

  could you please confirm the URL of the site you’re trying to disconnect from your account? We’ll have a look.

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  huannguyen14 · Member · May 6, 2020 at 9:39 pm

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  The old website (that I no longer use and have deleted), is http://www.laymanethereum.com/

  Thank you for your help!

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  lebcitwp · Member · May 7, 2020 at 12:23 am

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  Hello staff-mckluskey

  Don’t want to create a new issue since it’s the same one above.
  I had a connected website that no longer exists domain name is dekene.tk
  Could you please remove this connection ?
  Thanks in advance.

  SYA,
  LebCit.

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  kokkieh · Staff · May 7, 2020 at 5:46 am

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  @lebcitwp,

  I’ve disconnected that site from your account.

  If you create your own issue, the thread is automatically populated on our end with information about your account and links to the pages where we can make changes like disconnect Jetpack sites. If you post into someone else’s thread, that information is not added and we need to search for your account info in our system manually. Additionally, the person who created the thread continues receiving notifications of our replies to you. So even if it’s a similar issue, it’s always better to open your own thread, in any support forum.