discontinue and refund!!!!

  • Unknown's avatar

    We have sent several emails requesting cancellation of your service and getting extremely frustrated with your communication process. We are not getting information back and you continue to draw funds from our account on a website that we requested closed and incomplete for several years. This is ridiculous and has to be unlawful!!!! We request an immediate response as we have now seen yet another withdrawal on May 28 for $556.92 & $18 from our account without our
    consent and expect an immediate refund!! You clam you don’t recognize us but you sure recognize our bank account!!

    Jimmy Smith
    ECO manager
    [redacted personal information]

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.

  • Unknown's avatar

    You already got answered 3 weeks ago, https://wordpress.com/forums/topic/web-site-inaction/, but it seems you never followed up.

  • Unknown's avatar

    @earthconnectionoutfittersef3e90e76f – we’ve also sent you a number of emails – most recently on June 8th advising you to provide the transaction details of the charges in order to prove ownership of the account. Without that proof of ownership, we can’t help you.

    Since this requires transactional information that should not be posted publicly, we cannot help with account ownership issues on the public forums, so please reply to our email (subject line Re: earth-connection-outfitters.com will expire in 30 days sent on June 8th) with that transaction data and we can help you.

    Thanks!

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