Discount on Premium if I already purchased a domain?

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  beltkc · Member · Apr 21, 2015 at 6:01 pm

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  I already purchased a domain. Can I get a discount on a premium upgrade because I already have that part of the package?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 21, 2015 at 6:11 pm

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  Yes Staff can make an billing adjustment for you and I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  beltkc · Member · Apr 22, 2015 at 4:07 pm

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  How do I get in touch with WP staff? Is there an email address or phone number we can call?

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  timethief · Member · Apr 22, 2015 at 4:18 pm

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  As I said above this thread is tagged for Staff. What’s required is your patience as Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.

  How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

  Please don’t bump your thread here by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.

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  galois · Member · Apr 22, 2015 at 4:20 pm

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  Please don’t bump your thread here by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.

  No more, TT:

  galois – FYI, this isn’t the case any longer. New replies will not push back the thread in our queue.

  https://en.forums.wordpress.com/topic/facebook-like-box-problem-1?replies=11#post-2357986

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  timethief · Member · Apr 22, 2015 at 4:49 pm

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  @galois
  Wow! Thanks for sharing that news. Bookmarked!

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  galois · Member · Apr 22, 2015 at 4:52 pm

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  You’re welcome, TT. :)

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  lizthefair · Member · Apr 25, 2015 at 6:29 pm

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  I’m showing the domain for psern.org was bundled with the premium upgrade so you should be all set. If you have follow up questions, please log into the account that purchased the domain and ask from there. I’m limited in how I can help you without confirming you are the upgrade owner.