Discrepancy in Domain Offer During Checkout

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  rangadal · Member · Jan 23, 2026 at 10:29 am

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  Hi Team,

  I am in the process of setting up my profile on Gravatar.com and selected the domain name rakeshrangadal.com. The offer indicates that the domain is free for the first year; however, during checkout, I am being shown a chargeable amount.

  Could you please review the checkout page and help resolve this discrepancy?

  Thank you for your support. I look forward to your assistance.

  Best regards,
  Rakesh Rangadal

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Jan 23, 2026 at 12:16 pm

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  Only certain suffixes are free for the first year and .com is not one of them. See:-

  2026-01-13T16:35:25

  

  Custom domain through Gravatar

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  Hello, So, I created a profile on Gravatar, and in the profile creation process, it said I can get a custom domain for free for the 1st year. However, when I went to check out the domain, it charged me $13. The support team said that the custom domain is only available for free if you have an annual paid plan or a paid hosting plan. Please help me understand why Gravatar said I can get a
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  amanullahriffaz · Staff · Jan 24, 2026 at 1:13 am

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  Hi @rangadal ,

  Yes, what @themagicrobot explained is correct.

  If you are aiming to get a free domain for one year, you will need to choose an eligible TLD.

  If you need further help with this, let us know and we are happy to help.