Discriminating

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  2oldrvers · Member · Mar 16, 2016 at 4:35 pm

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  I find that because we have not paid for our site that we do not get the support that we need. You would rather support the ones who have paid. My Husband and i are not at all computer savvy,so we don’t want to pay for something as of yet till we can learn. On the support page ( not the forum page) It says we want to make you happy we will contact you. Im not happy in fact i don’t see my post anymore.
  Have a great day

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2016 at 4:40 pm

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  There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best contact form to use now is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com