Display of my site not linked to my owning the site
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No menu on top so no way to interact with the site and tests showed my actions were being included in the standard population statistics.
Cannot maintain the site constantly having to go to wordpress.com (which shows I am logged on) and trying to access my site indirectly in order to do updates.
The blog I need help with is: (visible only to logged in users)
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Hey Mike,
I’ll offer you two solutions.
- If you want to go straight to your site, you can click the link below:
https://wordpress.com/stats/mdparker46.wordpress.comIf you’re logged in, you’ll go straight to your New Dashboard for your site, mdparker46.wordpress.com.
- You can always return to the Classic Dashboard that you may be used to, as a longtime user of WordPress.com:
http://mdparker46.wordpress.com/wp-admin/
Let me know how this works out for you. Looking forward to hearing from you. Thanks very much.
- If you want to go straight to your site, you can click the link below:
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Until the recent changes I have always been able to have my site available with links in the top menu allowing me to make changes, view statistics, etc. and all my access to the site was not counted in the statistics. Now I have to go to my site via the wordpress site (rather than just clicking at the top of the page) and all my viewing of my site is counted in the site statistics (which can seriously skew that numbers).
It’s thirty steps backwards and very poor design. How can using URLs be considered better than clicking a menu?
It needs to be fixed.
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Interesting. I have been using Safari as long as I have been on wordpress. In Safari there is no WP menu displayed at the top of the page. However, I ran tests with Opera and Foxfire and the WP menus at present with, apparently, everything working as before.
The problem seems to be that WP is sending Safari the wrong image of the site … the general population image and not the owner image.
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Hello there,
Very interesting about the difference between your views in your browsers. I took a look at my own account in Safari, and I see the top menu and links without trouble.
Could you take a look at your browser and see if Safari has any extensions or plugins that are interfering with your access to your top menu links?
You can turn off your plugins temporarily by following the steps I found for you on Safari (Apple’s) website:
- Disable extensions
https://discussions.apple.com/thread/2523541?tstart=0 - Disable plugins
http://support.apple.com/en-us/HT202819
Then, refresh the page where you’re expecting to see your toolbar.
See if that makes a difference for you.
Let me know! Many thanks.
- Disable extensions
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First, no changes were made to Safari to my knowledge, only to WP. I have no extensions and the only active plugin was Adobe Flash (used by WP and a couple of known video sites) and Silverlight (used by Netflix). I turned off all the plugins but the WP menu did not appear (refreshed several times). Something else is interfering?
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Hey Mike!
Ok, this is bizarre. Since I don’t see what you’re seeing, can you provide me two screenshots:
- What you’re seeing on Safari when you try to access your site
- What you’re seeing on Foxfire when you try to access you site
Also, please send me the version of your browser and OS. If you’re not sure, you can simply click on the link below and it’ll give you the info I need:
https://www.whatismybrowser.com/
Once I have those, I can do more testing.
Thanks so much!
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Browser etc. info sent from whatismybrowser to (email visible only to moderators and staff).
I have no trouble getting on WP and my site using any browser. It’s just that that WP menu line running across the top of the screen (under the Mac OS menus, etc.) is missing from the Safari rendering while it is present and normal on the Opera and Firefox renderings (also, my activities are captured in the statistics when using Safari but not when using Opera or Firefox). Note that I do not use Firefox (except in this test) because of other problems not related to WP.
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Hey Mike!
Well, one slight problem: (email visible only to moderators and staff) isn’t my email address. Could you add those images to your Media Library? I can take a look at them there. Just let me know when there’s something I should look at.
My apologies for not asking you place them there to begin with!
Thanks much.
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Three images uploaded to Media Library: first is Safari, second is Firefox, third is WIMB (ordered by timestamps).
Note that I have also relaunched, reloaded, rebooted, and did just about everything I could think of … no difference noted.
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So Mike,
Thanks for those images!
The reason I think it may be a Safari issue is that not even What Is My Browser is displaying properly for you in your browser. This is what you should see at the top of you page:
https://cloudup.com/cT4ikuoI52U(Except with your browser/OS info, of course…what you are seeing is my window when I open https://www.whatismybrowser.com/ in Safari.)
Can you open a New Private Window in Safari, and log in and look for your toolbar? You can find the link to open your Private Window in Safari → File:
https://cloudup.com/cpzYTS3NZl4You can also look at the https://www.whatismybrowser.com/ in the private window and let me know how everything looks to you.
You may also look to make sure that Safari is updated.
We’ll get to the bottom of this mystery. I appreciate your patience, and your testing! Thanks again.
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I compared my What Is My Browser window to yours and they are the same (although I show the Java and you don’t). I then looked at the captured image and it was incomplete. I took another snapshot of the WIMB window (same one, I never closed it) and now it is identical to yours (excepting the local differences, of course). Note that it says Safari is the newest version (as is all the software in question).
I’ll try the private window but I’m not sure what I’m looking for … the Mac OS toolbar or the as yet missing WP toolbar.
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Mike!
Ah….thanks for the new screenshot!
I’ll try the private window but I’m not sure what I’m looking for … the Mac OS toolbar or the as yet missing WP toolbar.
The missing WordPress.com toolbar.
Let me know!
Thanks. -
The private window made no difference … no WP menu visible and any pages I looked at were subsequently and incorrectly counted in the statistics. This tells me WP, despite having me logged on and the WP menu showing when I’m on WP pages (statistics, etc.), links me to the hoi poloi window when it goes to my site and doesn’t realize I am the site owner.
I can’t find anything in Safari to suggest what is happening but I keep looking.
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Here’s an interesting one that I noticed earlier but didn’t see the significance: when I visit another WP site, my WP menu is available at the top of the page with the other site’s content at the bottom (as it should be). It’s only when I visit my own site that the menu disappears.
I’ll add a screen image to Media showing this.
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Mike,
Thanks for the additional information and images.
I want to go back to your original statement:
Cannot maintain the site constantly having to go to wordpress.com (which shows I am logged on) and trying to access my site indirectly in order to do updates.
Try this:
- Go to WordPress.com, and log in if you aren’t already.
- Stay there. Don’t go to your website’s URL.
- Click My Sites in the WordPress.com toolbar. (Upper menu, far left side.)
- Then, in the lefthand toolbar, click WP Admin, as seen here:
https://cloudup.com/clMB3WXaNuk - That will take you to your site’s Classic Version of the Dashboard. You should see your toolbar there.
- If you go back to WordPress.com → My Sites, you can also click View SIte, which will take you straight to your site, with your toolbar.
Please do let me know if everything works as I’ve explained.
Thank you.
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Everything works as you explained except no matter what I do and no matter what other WP.COM screens show my WP menu, when I go to My Site, there is no menu and WP does not recognize that this is MY SITE and treats it like I am a visitor.
Note that I have been doing just like you show as a way to get to the WP Admin or Dashboard to do any work on the site … clumsy and should not be required. Until that last update, I always received an image of MY SITE which included the WP menu.
I know there may be a glitch in Safari or my implementation of Safari, but it still makes no sense. My brain tells me there is something in my Safari that is triggering WP to send me the wrong version of My Site (like it loses the flag which tells it I am not just another visitor).
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Mike,
I know you’ve been doing a ton of testing already, but if you have it in you, I’d love you to create a screencast of the issue. I wouldn’t need it if I could recreate the issue in a Safari environment, but I cannot make your particular error happen.
If I have a screencast, my colleagues and I can put our heads together regarding what is causing the problem. If we can see your process, and what ISN’T working as expected, we might be able to get to the bottom of this.
If you could take the screencast starting with your login, and ending where you you hit your roadblock, and then, how you get around the issue, it would be great.
Here are instructions to use Quicktime on your Mac to do this recording:
http://support.apple.com/kb/PH5882I also had a hypothesis about what might be happening, and thought you’d be interested in this:
http://www.outofajam.net/blog/2012/03/19/safari-isnt-saving-my-password-or-keychain-access-adventures/Also, to ask the obvious question, can you confirm that you’re logging into mdparker46.wordpress.com as the WordPress.com user, mdparker46. I am assuming this is the case, but I will need to let our staff know.
Thanks Mike. You’re being amazingly patient and helpful. I appreciate it. I’d like you to be able to easily use the browser you want.
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I’ll try to make the video: can I also put that in Media to get it to you?
The hypothesis doesn’t seem reasonable. Remember, WP has me logged on and using the correct password as evidenced by everything I do except display my own website (any page). It knows me before .. and after .. but not in the middle when I bring up my own website in Safari (but apparently no problem with other browsers).
Note: I have a domain name of mdparker46 so I go to mdparker46.com (with no problem except the lack of the WP menu). I’ll try the long-form during logon before I make the video.
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Mike,
The hypothesis doesn’t seem reasonable. Remember, WP has me logged on and using the correct password as evidenced by everything I do except display my own website (any page).
You’re probably right…and I could just be grasping at straws! But I wondered if perhaps Safari was configured with a security setting that opened up a new private window that didn’t have your login in its history.
Note: I have a domain name of mdparker46 so I go to mdparker46.com (with no problem except the lack of the WP menu). I’ll try the long-form during logon before I make the video.
That was exactly what I was going to ask you to do. It should actually make a difference, but it’s worth the experiment, certainly!
I’ll try to make the video: can I also put that in Media to get it to you?
Yes, indeed! Thanks for asking.
Much appreciated! Take care.
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