Dispute

  • Unknown's avatar
    profile201 · Member ·

    I received the following email about my account:

    There was a problem with a recent payment on your WordPress.com site. The charge was disputed through your bank, credit card company, or PayPal and the original payment was reversed. When this happens, the transaction is reported as unauthorized or fraudulent, and we are fined $20 by our payment processor for each occurrence. While the charge is in dispute, posting to your site has been suspended.
    The original purchase was for WordPress.com Premium on http://nanjiabieshu.wordpress.com.
    If you no longer intend to use this on your site and would like a direct refund:
    Please cancel the dispute on the payment through your bank or credit card, so that we have the option to refund the charge. While the dispute is active we do not have the option to issue a refund. If you prefer not to cancel the dispute or it is too late, you will be refunded once the payment provider has completed the dispute resolution, which can take up to 75 days.
    If you would like to continue using your site:

    If the dispute was done recently, you might be able to cancel the dispute with your bank or PayPal. Once you’ve canceled the dispute, please let us know, and we’ll assist you in restoring your site and upgrade.
    If you prefer not to cancel the dispute or it is too late, you will be refunded once the payment provider has completed the dispute resolution, which can take up to 75 days. In this case, a $20 fee must be paid if you’d like to restore publishing functionality to your site.

    You can restore posting capability to your site and continue using your upgrade by paying the $20 fee and re-purchasing WordPress.com Premium at this link:
    https://wordpress.com/checkout/112696411/
    If you prefer to continue using the site without any upgrades, you can pay for the $20 fee on its own instead.
    If you have any questions about the dispute process, or if we can help further, please let us know. We also have more information on our support site:https://en.support.wordpress.com/payment/chargebacks/

    At this time I have canceled my dispute with the bank. Please restore my site and upgrade.

    Thanks

    Eugene

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Please don’t create new threads on this. I have already answered you in another thread, and have sent you an email as I didn’t think you’d want something like a chargeback discussed in a public forum that anyone can read.

    I’m closing this thread as a duplicate. Please reply to the email I sent you, or to the other thread here:
    https://en.forums.wordpress.com/topic/i-online-chat-support-off-on-july-4th

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