Dispute

  • Unknown's avatar
    marabaritaki959681257 · Member ·

    Dear, today 13/09 you charged me an annual renewal that I no longer use. It was automatically done by PayPal, but I totally was not aware that since I no longer use your services I would still be charged about it. So I wish to refund the amount of 99 euro. My transaction number is [redacted
    ] Thank you,

    Baritaki Mara

  • staff-zara · Staff ·

    Hi Baritaki,

    I have added a modlook tag for staff assistance on your refund request and also to remove the transaction ID posted here.

    Please refrain from sharing any personal information (like credit card numbers, transaction ID, phone numbers, etc) on this public forum. Thank you.

  • fstat · Staff ·

    Hi there,

    The account you’re contacting us from hasn’t made any purchase ever. To help you with the refund, please log in to the account that made the purchase and reply back here.

    If you’re unable to access that account, please follow our Account Recovery guide:

    Recover Your Account

    If you have any other questions, just let me know and I’ll be happy to help.

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