Dispute charge!!!

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  howieratt · Member · Apr 19, 2017 at 3:58 pm

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  Receipt ID: 23062889
  Transaction ID: [redacted for privacy]

  I would like a full refund on this purchase. I have been with wordpress for 3 years now and I have alway ran into trouble with this domain name. blackpackers.net is registered as a wordpress site. It has expired and I am trying to renew. I was under the impression that this payment would reinstate that domain name. Instead, it has renewed blackpackers.wordpress.com I have been a loyal customer and appreciate some help in my start-up journey with a refund of the purchase! I hope you can help…

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 19, 2017 at 4:31 pm

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  The vest way to get support for restoration of an expired domain is definitely not by disputing a charge. Staff will explain that to you when they get to this thread.

  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

  If you’re logged into the account that is associated with your expired domain, Staff will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  timethief · Member · Apr 19, 2017 at 4:33 pm

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  Oops! I see a typo above.

  Edit: The best way to get support for restoration of an expired domain

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  supernovia · Staff · Apr 19, 2017 at 5:23 pm

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  Hi @howieratt, I’ve redacted the transaction ID since that is private information. I’ll email with details.