Dispute Fraudulent Charge From Stolen Website
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TL;DR: Someone is pretending to be me, locked me out of my WordPress account, and is making charges on my credit card go through. I need help disputing the charge and removing the card from the account.
Here’s the situation:
A year ago, I teamed up with another person to start a non-profit organization. I built a website on WordPress, I paid for the domain, I registered it, etc. I created a Gmail account for our organization as well.
Because this person was breaking laws, I decided to quit working with them and form a separate organization. Stupidly, I let her retain the Gmail by simply logging myself out of it. I kept the WordPress account and built a new website for my new organization on it, intending to transfer the domain for the website I made for our original organization after the ICANN probationary period ended.
She was impatient and used the Gmail account activation emails to steal my identity and “reclaim” the WordPress account. WordPress and Automattic sided with her because they considered the email better proof than my legal name + ID and credit card transactions.
I no longer use WordPress. I use GitHub + Netlify and intend never to return to WordPress. However, despite assuring me that they removed my credit card from the account that was stolen from me, I just got an annual renewal charge on my credit card. I want to dispute the charge but I have no access to the account, and my credit card company wants documentation. I can’t reply to the support emails because I deleted the new Google account and gave up on everything after letting her win.
I can’t get help from a real person because I don’t have access to a paid WordPress account. This one is a throw-away. I’m not going to give more money to WordPress to get WordPress to stop letting someone steal my money. I can cancel my credit card, which I shouldn’t have to do, but it wouldn’t remove the most recent charge.
What should I do?
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Hello @gwenarvidson2e6db1d105, thank you so much for bringing this to our attention!
Could you please share the domain name of your site so I can take a closer look?
Looking forward to hearing from you!
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