Dispute WP charge

jrights · Member · Jun 3, 2019 at 3:56 pm
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I do not use WordPress and I now have $96 charge that should be removed. Who can I talk to about this?
staff-doublebassd · Staff · Jun 3, 2019 at 5:18 pm
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Hi there,

I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

Let me know if you have any questions.

Thanks!
jrights · Member · Jun 3, 2019 at 5:27 pm
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It was an unrequested charge and it was located
thru the support page
Found it!
This was a charge for:
WordPress.com Premium
dollsdresstoo.wordpress.com

There is no receipt sent
There is no information on the charge on my Manage purchases page
also there is no saved credit card
How did this happen?

When this gets fully closed out I will unsubscribe to prevent this from every recurring.

JUdy g or jrights
Thank you for responding. I have been dealing with this for almost 3 hours.
jrights · Member · Jun 3, 2019 at 5:28 pm
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I will add this
I did not purchase any upgrade

from judy g or jrights
themagicrobot · Member · Jun 3, 2019 at 5:42 pm
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You have a third account. If you can log in there you should be able to manage your purchases: https://en.forums.wordpress.com/users/dollsdresstoo/
jrights · Member · Jun 3, 2019 at 5:47 pm
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I did log into this account and there is no link for Purchases. can you please just refund it as it is not my charge.

Judy g
themagicrobot · Member · Jun 3, 2019 at 5:52 pm
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You must have purchased a Premium plan for that site as you were asking for help with custom CSS here: https://en.forums.wordpress.com/topic/header-imag-no-repeat/
jrights · Member · Jun 3, 2019 at 5:56 pm
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the date of that is July 7, 2018 2:36 pm
this is june 1 2019i when WP charged me $96
Can you refund it
I can do this with my bank in about a day when the charge is posted. It is now pending

I did not authorize this charge.
I did not get a receipt
I do not have a saved credit card
I do not use WordPress for a year

Judy g jrights
jrights · Member · Jun 3, 2019 at 5:58 pm
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I have been trying for almost 4 hours to get this resolved and now I have to leave the computer
This charge should not have been made on June 1 2019
I did not authorize it

Judy g/jrights
themagicrobot · Member · Jun 3, 2019 at 6:01 pm
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But when you signed up for the WordPress.com Premium plan last year by default you agreed to the auto renewal terms,(unless you change those settings yourself). The renewal is taken approx 30 days before expiry to give people time to sort out disputes like this. You do need to log in to the correct account to cancel. I’ll tag this thread again for staff assistance.
jrights · Member · Jun 3, 2019 at 6:06 pm
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since there is no saved credit card I did not agree to auto renewal…
I have logged into my account today about 20 times and there is no information on this charge
I will let the Bank handle it

Judy
themagicrobot · Member · Jun 3, 2019 at 6:10 pm
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I have logged into my account today about 20 times and there is no information on this charge

Did you log into the correct account associated with that site rather than this account you keep posting from?
It might be better to wait for staff here. Disputing a legitimate charge via your bank can complicate things and seriously prolong the time before you receive a refund.
jrights · Member · Jun 3, 2019 at 6:17 pm
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Also I did something to remove the site
so in my account it says
You don’t have any WordPress sites yet.
Would you like to start one?

Also this
No Recurring Payments found.

judy g/jrights
themagicrobot · Member · Jun 3, 2019 at 6:21 pm
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Did you log into the correct account associated with that site rather than this account you keep posting from?
jrights · Member · Jun 3, 2019 at 6:29 pm
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Yes the account I have is wordpress.com and with my user name jrights.
I thank you for all of your time and writing to me as the Bank says for me to dispute a charge I must have made contact with the business itself.
I removed the blog website of dolls dress too about a year ago and it was a .com site. I have no other wordpress site tho I can log into wordpress.org.
Wordpress has not sent any receipt of this charge to my email as promised on their information. It did locate the charge and it is a .com charge.

Judy g/jrights
themagicrobot · Member · Jun 3, 2019 at 6:35 pm
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https://dollsdresstoo.wordpress.com/ still exists.
jrights is the WRONG username to manage that site.
staff-doublebassd · Staff · Jun 3, 2019 at 7:10 pm
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Yes, we will not be able to assist you with the refund until you verify ownership. Post in this thread under the username account dollsdresstoo, notjrights

Once you do that, we can process the refund immediately.

Thanks,
dollsdresstoo · Member · Jun 3, 2019 at 7:44 pm
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I found the user name
I cancelled the subscription
and asked for a refund

Thank you
when it is complete I will cancel all of my WP places

from Judy g not jrights
staff-doublebassd · Staff · Jun 3, 2019 at 7:47 pm
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Hey there,

Thanks for the confirmation. I have canceled your subscription for WordPress.com Premium and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

Please let me know if you have any other questions.

Take care,
dollsdresstoo · Member · Jun 3, 2019 at 7:49 pm
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You were right that I had another account and another user name.
I will wait for the refund to process

Judy not jrights

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