Disputes

• 

  maiders1 · Member · Dec 19, 2016 at 3:52 pm

  • Copy link
  • Add topic to favorites

  Hi. One of our PA’s created a dispute in error. How long do we have to wait before our blog goes back live? Thanks.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 19, 2016 at 6:12 pm

  • Copy link

  What are the details?
  The URL of the site.
  The upgrade referred to.
  The username account that purchased the upgrade and disputed it.

• 

  staff-zinnia · Staff · Dec 19, 2016 at 8:11 pm

  • Copy link

  Hi there –

  I’m happy to get this sorted for you. Please share the site URL.

• 

  maiders1 · Member · Dec 20, 2016 at 9:25 am

  • Copy link

  Hi. Thanks. Our url is https://blog.poferries.com/. Thank you.

  Dan

• 

  staff-zinnia · Staff · Dec 20, 2016 at 10:39 pm

  • Copy link

  Hi Dan,

  Thanks for sharing. I see that the chargeback fee has been paid.

  I’ve emailed you a manual payment link for the upgrades, then I can add them back to the account.

  Please note, that this is a different user account than the one you’ve contacted us from here. Let me know if you have any questions about this.