Distorted Portfolio Thumbnails in NextGEN Gallery

  • Unknown's avatar
    vikazzish · Member ·

    Hello!

    I’m experiencing an issue with the thumbnails in the Portfolio section of my WordPress site. I’m using the NextGEN Gallery plugin.

    All of the portfolio thumbnails appear heavily distorted (either stretched or cropped), while the first three display perfectly. When I click on the distorted thumbnails and open the actual image page, the photos look fine and are not distorted.

    • This issue appeared a month ago, but I haven’t made any updates or changes to WordPress, the theme, or plugins.

    • The images were uploaded to the site over the past three years at different times. The issue affects both old and new uploads.

    • I checked also if it was the theme problem, switching on a default one but everything was same, so it’s not a theme problem.
    • The problem appears only on the computers and laptops. From phones and a tablet everything works great.

    1. What could be causing this thumbnail distortion?

    2. How can I fix this issue and restore the correct display of the images?

    I would appreciate any help or advice!

  • Unknown's avatar
    meolam · Member ·

    Hi @vikazzish,

    It looks like you’re using NextGEN Gallery, which is not available on WordPress.com. This plugin is available for self-hosted WordPress sites (WordPress.org).

    To address the thumbnail distortion, I recommend checking the NextGEN Gallery settings—specifically the thumbnail size, cropping, and aspect ratio settings. Regenerating thumbnails may also help resolve the distortion.

    If you need further assistance, you can visit the WordPress.org forums for help from the WordPress community. Additionally, NextGEN Gallery has its own support forum where you can find solutions to common issues or ask for further assistance.

    Best wishes,
    Meo

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