Divi Contact Form not working on mobile

  • Unknown's avatar
    katetexas · Member ·

    I am using the contact form on Divi (its not a plugin) It works fine on desktop but doesn’t work on mobile. It is constantly coming up ‘with refresh the page’ (on mobile) I have turned off the Required field option.

    I would really appreciate any help to get this fixed please as it is happening to all of my websites. Thank you in advance.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

  • Unknown's avatar
    katetexas · Member ·

    Hi,

    I’m not able to share it on here and also the same thing is happening to other websites I have.

    Are you able to help or advise please?

  • staff-zinnia · Staff ·

    Hi there –

    Looking at this account I can see it is just 2 days old, and that there aren’t any sites registered to it. We aren’t able to provide any help unless we can look at the site in question.

    I’m also wondering if you’re set up on a self hosted WordPress installation rather than WordPress.com’s managed environment.

    Our managed environment is preferred for most projects because we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  • Unknown's avatar
    katetexas · Member ·

    Hello

    What are the costs involved if I went with yourselves to fix this issue?

  • Unknown's avatar
    dragstor · Member ·

    Hi!

    We don’t provide help & support for 3rd-party plugins or themes, as they’re outside our support scope.

    You can learn more about what we can help with here:

    WP
    Plugins » Get Help With Plugins and Themes 
    in WordPress.com Support
    3 min read
    On some WordPress.com plans, you can install third-party plugins and themes. “Third-party” means the plugin or the theme is not developed by us at WordPress.com. This guide will help you learn how to get help with these plugins and themes. What We SupportWhat We Don’t SupportWhere to Get Third Party SupportWordPress.org Plugin/Theme ForumPlugin/Theme Website or EmailTroubleshooting Plugin or

    If your site is hosted on WordPress.com, we’ll be happy to check it for any errors, but again, for any further troubleshooting of any 3rd-party plugin or theme, you should refer to the theme and/or plugin documentation or contact their respected Support teams.

    💡 If you’re uncomfortable sharing your site URL here, you can get in touch with us via help@wordpress.com where we can help with any site hosted on WordPress.com.

    ⚠️ For help with self-hosted WordPress sites, you should reach out to WordPress.org Community Forums via:

    https://wordpress.org/support/forums

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