DNS Error

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  mdcclxxv · Member · Feb 13, 2015 at 7:54 pm

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  I just purchased a domain: mrtulip.com

  However, my site doesn’t appear. Instead, a DNS Error page pops up.

  The blog I need help with is: (visible only to logged in users)

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  mdcclxxv · Member · Feb 13, 2015 at 7:56 pm

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  I’ve just purchased a domain: mrtulip.com

  However, my site doesn’t appear. Instead, a DNS Error page pops up.

  The blog I need help with is mrtulip.com.

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  mdcclxxv · Member · Feb 13, 2015 at 8:18 pm

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  In My “Upgrades” there’s a red box that says: DNS needs to be updated

  How do I update this?

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  thatrobyn · Member · Feb 13, 2015 at 9:42 pm

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  Hey there!

  So glad you wrote, and sorry for the inconvenience. Looks like there was an error during your transaction.

  I’ve removed the domain from your account. You should re-register at your earliest convenience.

  To do so, click the link below:
  https://rubenjeremy.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Then, select Register a New Domain Name, and follow the instructions.

  I also see an incomplete registration for rubenjeremy.com.

  Could you tell me which domain you want for your WordPress.com site, rubenjeremy.wordpress.com/?

  Thanks much!

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  mdcclxxv · Member · Feb 14, 2015 at 4:37 am

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  Thanks for the help. You can tell i’m a noob at this. LOL. I really wanted RubenJeremy.com but I had encountered an issue trying to register that domain name, and then it seemed to have been taken. Would you happen to know if it is still available?

  RubenJeremy.com

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  mdcclxxv · Member · Feb 14, 2015 at 4:56 am

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  Hmmm. I decided to stick with: mrtulip.com
  But I’m experiencing the same problem as before. I went through the registration process as normal, but after all was complete, the DNS Error page popped up again. Am I missing something?

  Thank for you’re patience and help :D

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  staff-ozmodiar · Staff · Feb 15, 2015 at 1:59 am

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  This is very strange. It appears the registration failed that time as well.

  Can you give it another try and this time grab a screenshot of any error message you see?

  Here are some screenshot instructions if you are not familiar with the process:

  Take a Screenshot

  I find http://snag.gy/ to be very useful for sharing screenshots. You can also upload the screenshot to your site’s media library. I will be able to see it there.

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  mdcclxxv · Member · Feb 15, 2015 at 4:55 am

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  Ok. I tried it again, and it’s still sending my page to a DNS Error Page. I took screenshots of the whole process. How can I show you the screenshots? To whom do I email them?

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  mdcclxxv · Member · Feb 15, 2015 at 5:12 am

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  I’ve just sent the screenshots:

  Domain Registration DNS ERROR for: mrtulip.com(February 15th, 2015)

  help@wordpress.com

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  amightywp · Member · Feb 15, 2015 at 6:12 pm

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  Hi there,

  So sorry that this is such an ongoing problem! I see that you had a chat with my colleague, Jerry, as well. As I’m sure he told you, he has reached out to our developers who handle such things, and as soon as they have any information he will let you know in a private email.

  Thanks in advance for your patience.