DNS help

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  timepiecetitans8 · Member · Sep 16, 2022 at 12:47 am

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  I need help pointing the DNS to WP engine. Manual says go to upgrades and then domain but there is no domain option. Just says plan and purchases when i hover over upgrades.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Sep 16, 2022 at 1:07 pm

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  Hi there!

  Pulling up the information on that domain, it’s registered to a different WordPress.com user account than the one you’re currently logged into. In order to manage the domain and DNS information, you need to be logged into the account that owns the domain.

  I hope that clarifies things!

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  timepiecetitans8 · Member · Sep 16, 2022 at 1:14 pm

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  What is the other user account? Because I am in the account that controls timepiecetitans.com. So I am really not sure of the issue here.

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  staff-zinnia · Staff · Sep 16, 2022 at 2:16 pm

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  We aren’t able to give away account credentials I can send an email to the address on the account in question. I’ve done that, with subject line DNS help for timepiecetitans.com We can help you restore account access if you get that email and can reply to it. Otherwise, you will need to restore access through one of these methods:

  https://wordpress.com/support/account-recovery/