DNS help

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  graciann · Member · Jun 4, 2013 at 9:29 am

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  Have tried to correct the DNS records to get our email back up & running but it doesn’t seem to be working, the information I have entered into your system is as follows:

  MX 10 counsellingwithgus.com.au.
  MX 20 mail.counsellingwithgus.com.au.
  A mail 27.124.120.41

  Please help!

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  kathrynwp · Staff · Jun 4, 2013 at 6:45 pm

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  Hi there, could you please let me know who your email provider is? Have you double-checked your records with them to ensure that they’re correct?

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  graciann · Member · Jun 4, 2013 at 10:22 pm

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  Thanks for getting back to me so quickly Kathryn : )
  My email provider is crazy domains, they provided me the details.

  Have just sent them an email with the code asking them to double check

  Is this the only reason for such an issue?

  Thanks for your help!

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  graciann · Member · Jun 5, 2013 at 7:41 am

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  I just heard back from Crazy domains, the suggested the following:

  “You will need to ask your web site provider to point your email server back to our IP address which is, 27.124.120.41”

  Not sure how to add this to the DNS record : (

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  helper-heroponriki · Member · Jun 6, 2013 at 3:10 pm

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  Hi there!

  Kathryn’s out today, so I’m taking over for her.

  I checked your current DNS entry on your dashboard and I see this entry:

  MX 10 mail.counsellingwithgus.com.au.
  A mail 27.124.120.41
  A webmail 27.124.120.41

  This change was made 8 hours ago and is different than your original entry. Also, any email MX record changes will take up to 48 hours before they will begin to work properly.

  Please let me know if it’s still not working after a day or two.

  In the meantime, let me know if you have any questions.