DNS Incorrect? Email stopped working when moved domain

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  rachelneben · Member · Jun 17, 2013 at 5:59 am

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  About a month ago, I moved my domain name from a StartLogic site to WordPress. I thought I had updated the DNS correctly, but apparently I did not.
  This is what I currently have in the custom DNS box:
  MX 30 mx.goldenmonkeyentertainment.com.

  I contacted StartLogic and they told me to input this information into my DNS:
  Priority Host Points To:
  30 @ mx.goldenmonkeyentertainment.com
  30 * mx.goldenmonkeyentertainment.com

  I am not sure how to put this into the custom DNS box. What format should I put this in to make my email work again?

  Thank you for any help in advance.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jun 18, 2013 at 5:32 am

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  Have you tried the instructions here?
  http://en.support.wordpress.com/domains/custom-dns/
  http://en.support.wordpress.com/domains/add-email/add-other-email/

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  kathrynwp · Staff · Jun 18, 2013 at 7:11 pm

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  Hi there, I don’t see any information in your custom DNS area at the moment – did you remove it? The custom DNS

  https://goldenmonkeyentertainment.wordpress.com/wp-admin/paid-upgrades.php?page=domains&action=dnsedit&domain=goldenmonkeyentertainment.com

  The correct format for MX records is:

  MX 10 MAIL1.EXAMPLE.COM.

  So this may be correct:

  MX 30 mx.goldenmonkeyentertainment.com.

  In addition to an MX record most email hosts require a second DNS record, often an A record, which points to an IP address. Would you be able to ask your host if there are any other records required beyond the MX record, such as an A record?