DNS needs to be updated…

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  sistersinseparatecities · Member · Apr 10, 2013 at 5:05 am

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  I paid for a custom domain name this morning and when I use it as my primary domain I keep getting an error ‘DNS needs to be updated’. Why is this happening and how do I fix this?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Apr 10, 2013 at 5:18 am

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  Did you buy the domain mapping upgrade as well? What does it say on your upgrades page?

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  sistersinseparatecities · Member · Apr 10, 2013 at 5:25 am

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  I started a new blog and in the process of doing so I get the domain name with it.

  Items paid for in confirmation email:

  Domain registration: $18

  Private registration: $8

  On my mappings I see:
  Domain: sistersinseperatecities.com
  Domain Mapped to WordPress.com

  Please advise
  Thanks

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  auxclass · Member · Apr 10, 2013 at 5:34 am

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  Something happened to the domain registration – your domain mapping is fine –

  Sometimes the domain name registration fails or something happens – I have flagged this for the staff to help – they have a great record getting fixing these problems

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  sistersinseparatecities · Member · Apr 10, 2013 at 5:37 am

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  Okay great thank you, I will be waiting for a prompt response (fingers crossed)

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  auxclass · Member · Apr 10, 2013 at 5:43 am

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  You be welcome

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  kardotim · Member · Apr 10, 2013 at 7:24 am

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  Something went wrong during the domain registration. I’ve added the $26 credits to your WordPress.com. Please try to register the domain again at Store > Domains on your blog’s dashboard and follow the steps there.

  Sorry for the inconvenience.

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  bitsonbalance · Member · Apr 20, 2013 at 7:41 pm

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  I renewed my domain mapping for bitsonbalance.com yesterday and ever since the website will not load and my account states that the DNS needs to be updated – Please help.

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  kardotim · Member · Apr 20, 2013 at 8:19 pm

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  @bitsonbalance Looks like your domain is not pointing to WordPress.com name servers yet. Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  For more information, please visit the help documentation provided by the registrar and our support page:
  http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  Let us know if you have any questions!