dns needs to be updated

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  lokapulse · Member · Feb 23, 2015 at 7:56 pm

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  Bonjour,
  Je suis passé à wordpress premium (80 euros) et j’ai acheté le domaine lokapulse.com. Malheureusement, cela ne fonctionne pas. Impossible d’avoir accés au site.
  J’ai le message “dns needs to be updated” dans la page des extensions.
  D’autre part, il m’est impossible de retourner sur le formulaire rempli à l’achat du domain pour vérifier, alors que j’ai lui qu’il est possible d’y accéder pour mettre à jour ses informations.
  Que dois-je faire pour résoudre ce problème ?
  Merci

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Feb 23, 2015 at 11:20 pm

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  Hi there,

  I’m so sorry about that. Can you please try re-registering the domain? I have provided you credit so you will not have to pay for it again.

  Let me know if you have any questions with this!

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  lokapulse · Member · Feb 23, 2015 at 11:26 pm

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  Hi,
  Thanks for the answer.
  I’m going to re-register the domain.

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  gracejiyoung · Member · Feb 23, 2015 at 11:30 pm

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  Let me know if you run into any issues. We are having some issues with domain registrations, so please let me know if you do!

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  lokapulse · Member · Feb 23, 2015 at 11:45 pm

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  Hi again,
  I’m currently re-regestering. It appears that I have to pay 15 euros.
  I thought that one domain was free when you purchase premium.
  Is that normal ?
  For the record I’m registering lokaconnection.com.

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  gracejiyoung · Member · Feb 23, 2015 at 11:48 pm

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  Try again now. I had to restore the bundle.

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  lokapulse · Member · Feb 23, 2015 at 11:57 pm

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  It’s working now. I managed to finish the registration and after having closed and re-opened my browser, http://lokaconnection.com/ seems to work just fine.
  Thanks again.
  All the best.

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  gracejiyoung · Member · Feb 24, 2015 at 12:11 am

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  Sounds great!

  Happy Blogging :)

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  lokapulse · Member · Mar 4, 2015 at 7:47 pm

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  Hi again,
  I’ve received a message to warn me that I’m going to be charged 99 euros for the premium upgrade whereas it was annouced at 80 euros when I purchased it. Why is the price different ?
  Thanks

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  gracejiyoung · Member · Mar 4, 2015 at 8:39 pm

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  Hi there,

  After speaking to our team, we had to adjust our Euro prices to reflect adjustments in tax and foreign exchange rates. Therefore the price has increased to 99 Euros. I understand that this is not what you signed up for, so I have provided you 19 credits to bring it back to 80 Euros for this year. You can renew this by going to Store > My Upgrades in your Dashboard.

  Cheers!

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  lokapulse · Member · Mar 4, 2015 at 9:03 pm

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  Thanks to you very much, again.
  I went to My upgrades in my dashboard and clicked a few buttons. I saw your 19 euros cuppons but I’not sure that I’ve done everything right.
  All the best

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  gracejiyoung · Member · Mar 4, 2015 at 9:25 pm

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  Hi there,

  I just checked and it has been added.

  Thank you!