DNS problem

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  kryvaline · Member · Feb 26, 2015 at 8:49 pm

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  Hi there,
  I am trying to add a blog to my store: http://www.facepaintingsupplies.ca and link the blog to your site. I purchased the one year plan. I don’t know what happened, in the DNS page, my primary domain is Kyrvaline.wordpress.com and another one is facepaintingsupplies.ca.
  I only want one and it has to be kryvaline.wordpress.com and I need it to be on the one year plan. My knowledge about these is very limited. I am a customer of Volusion, they have an article about how to link the blog, I tried, no succeed. please help.
  Thank you!
  Wei

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 26, 2015 at 9:04 pm

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  Hi Wei!

  If you want to create a blog link on facepaintingsupplies.ca that links to your WordPress.com site, you will need to create a CNAME record with your domain’s registrar.

  Here are the instructions about how to map a subdomain here at WordPress.com:
  https://en.support.wordpress.com/domains/map-subdomain/#instructions-for-mapping-subdomains

  Your subdomain will look something like this: blog.facepaintingsupplies.ca. That is the subdomain you will link to your WordPress.com site, rather than the domain itself (facepaintingsupplies.ca).

  When you’re ready, I can remove the mapping for facepaintingsupplies.ca from your WordPress.com site so you can map your subdomain instead.

  Looking forward to hearing from you. Thanks very much.

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  kryvaline · Member · Feb 27, 2015 at 2:37 am

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  Hi Thatrobyn,
  Thank you for your help! After carefully reading your article you sent, I made it, however, when I re-did it, I had to pay another $13 for the mapping. I paid $129 for the whole year and that included the mapping. I am wondering if that’s possible to refund it to my credit card.
  Thank you again!
  Wei

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  thatrobyn · Member · Feb 27, 2015 at 4:47 am

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  Hi Wei!

  Nice work with the subdomain mapping!

  I’ve removed your unnecessary mapping of facepaintingsupplies.ca and refunded you for the extraneous purchase.

  You can see record of that refund here:
  https://kryvaline.wordpress.com/wp-admin/admin.php?page=billing-history&user=81624977

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!