DNS problems and website and emails are down. Help. The domain is at Go Daddy.

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  jefflogden59 · Member · Mar 31, 2015 at 2:26 am

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  Changed the DNS settings at Go Daddy and everything stopped working.

  The blog I need help with is: (visible only to logged in users)

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  jefflogden59 · Member · Mar 31, 2015 at 2:28 am

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  Getting messages from sites like Twitter that there is a problem with email. Help me please.

  (email visible only to moderators and staff)

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  siobhyb · Member · Mar 31, 2015 at 10:30 am

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  Hi there!

  Is findnewcustomers.com the domain you’re attempting to map?

  If so, I’m seeing that name servers haven’t been updated just yet. In order to correctly point towards WordPress.com, the name servers need to be set as the following:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  GoDaddy have the following documentation to help guide you in updating the name server through them:
  https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain-names

  In addition, if you have pre-existing email services then you’ll need to copy the DNS records for them over to WordPress.com in order for your email to carry on functioning. We have a guide on updating your DNS records through us here:
  https://en.support.wordpress.com/domains/custom-dns/

  If you’re unsure what the needed DNS records are then you’ll need to contact the support department for your email provider to find out. Let me know if you’re able to get these and need some help in copying them over to WordPress.com.

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  jefflogden59 · Member · Mar 31, 2015 at 11:08 am

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  I put those name servers into Go Daddy last night and they showed up as invalid.

  Email is down too.

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  jefflogden59 · Member · Mar 31, 2015 at 11:16 am

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  Go Daddy show the n1.wordpresscom and n2.worpress.com are invalid

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  jefflogden59 · Member · Mar 31, 2015 at 12:14 pm

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  I cannot get it to work. Help.

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  siobhyb · Member · Mar 31, 2015 at 1:21 pm

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  Hi there.

  I put those name servers into Go Daddy last night and they showed up as invalid.
  Go Daddy show the n1.wordpresscom and n2.worpress.com are invalid.

  Can you double check that the name servers were spelt correctly? There should be an ‘s’ just after the n for ‘n1’ and ‘n2’ like this:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  If you’re certain that they were spelt correctly, could you please create a screenshot of the error you’re seeing? We have a guide on how to create a screenshot here:
  https://en.support.wordpress.com/make-a-screenshot/

  Upload your screenshot to your Media Library, and I’ll be able to check it from there.

  Email is down too.

  Did you check the link I sent on updating your DNS records? It’s can be found here:
  https://en.support.wordpress.com/domains/custom-dns/

  Who is your current email provider? Maybe I’ll be able to assist.