DNS records affecting email

  • Unknown's avatar

    Hi! I have a huge problem!!! After mapping my citynetwork.se domain, peak-oil.se to wordpress my inmail, ability to receive emails on my (email visible only to moderators and staff) has stopped working!! I can send emails but no longer receive them. After being in contact with citynetwork.se on the matter they told my I need to change my DNS records using information wordpress provide me with such as CNAME, A info etc, to edit the DNS at wordpress and point back to citynetwork??
    This is now a very big problem not only for me but several others at our peak oil domain, not receiving emails.
    Please help on this, otherwise I will have to close my peak-oil.se blog and loose 4 days of hard blogwork!

    Please response to my hotmail address: (email visible only to moderators and staff) (or here in the forum)

    /johan

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi. WordPress.com does not provide an email service, so it’s CityNetwork that should give you the MX, CNAME, A records. Not the other way around. It’s the company that hosts your email that should give you this information.

    And this is where you would enter that information:
    http://en.support.wordpress.com/domain-mapping/custom-dns/

  • Unknown's avatar

    well I wish it was that easy, Citynetwork say since I mapped the domain to wordpress I have to point back to wordpress by using dns that wordrpress provides, I know that this sounds werid but I have tried to as you say, use the MX CNAME and A records that I have with citynetwork-still the same thing, maybe just maybe I fill it in the wrong way. 1, For example, lets say I edit the DNS records using citynetwork info, do I have to fill in MX, CNAME and A records all together (I have tried this, still the same problem), or is it enough with only A records?

    2, how long does it take until it starts working??, maybe I have changed the DNS records too fast, waited almost 24 hours each time though…

    3, if I fill in A records only, should it be like this?:
    A mail ipnr
    I just want my email at citynetowork to work like before…!

  • Unknown's avatar

    1. It depends. Some providers give you only an MX record, some give you an MX and a TXT record, etc.
    2. It can be as short as an hour… as long as the records are fine.
    3. Yes, if “ipnr” means an IP number, such as 1.2.3.4

    If I was you, I would show CityNetwork the link I gave you before.

    And if I still felt that they had no idea what I am talking about, I would switch providers (seriously). You can get free email addresses quickly and easily with Google Apps:
    http://en.support.wordpress.com/domain-mapping/google-apps-email/

  • Unknown's avatar

    thanks man, I will contact them again and provide with the link and hope for the best!

  • Unknown's avatar

    You’re welcome and good luck.

  • The topic ‘DNS records affecting email’ is closed to new replies.