DNS Support

  • Unknown's avatar

    Yesterday I did some very minor edits to my very basic wordpress site and then it seemed to have broken something. I now see the message “DNS needs to be updated”. I went through and made sure that the DNS mapping was accurate to the DNS Zone File on Go Daddy but I’m still seeing the message and my site will not load (on other computers or phones). I’m sure it’s something simple I’m overlooking. Any suggestions?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    There is no domain mapping upgrade for taylorgarland.co here at wordpress.COM and I see this on your profile page
    Website http://taylorgarlanddotco.wordpress.com and that indicates domain mapping.

    Did you fail to purchase that upgrade?

    taylorgarland.co is hosted by GoDaddy.com
    WHOIS: Click Here
    IP Address: 184.168.221.21
    Name Servers:
    ns56.domaincontrol.com
    ns55.domaincontrol.com

    re: mapping an existing domain
    WordPress.com does not accept domain transfers but mapping an existing domain is possible.

    Domain mapping of an existing domain URL that you already own and purchased elsewhere is not done free of charge. You will have to renew the domain name purchase where you made, it and the domain mapping purchase here, each and every year.

    Mapping an existing domain costs $13. annually and a domain name purchase and domain mapping are included in the Premium upgrade bundle.

    In order to map to a domain one must have an underlying .wordpress.com sub-domain blog to map from and it does not matter what that underlying .wordpress.com URL is. It does not have to match the domain URL.

    If you have registered a .wordpress.com blog you log in as Admin under the exact same username account that registered the WordPress.COM blog, and as you own a domain URL already, you can see here for mapping an existing domain. http://en.support.wordpress.com/domains/map-existing-domain/

    It can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

    P.S. I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar

    Yep, I paid $13 to have them mapped and it was working fine until yesterday evening.

  • Unknown's avatar

    What exactly did you do then? I’m asking because these are the wrong nameservers for wordpress.com They are GoDaddy name servers:
    Name Servers:
    ns56.domaincontrol.com
    ns55.domaincontrol.com

  • Unknown's avatar

    I must be confused, then. I entered the information per the instructions found on this support thread:

    Manage Your DNS Records

    I just changed them to reflect NS1.WORDPRESS.COM and NS2.WORDPRESS.COM because I received the following message:

    Your nameservers need to be set to NS1.WORDPRESS.COM and NS2.WORDPRESS.COM for these DNS records to work. If you have already updated the nameservers you can ignore this message; it will stop appearing soon.

    Is this correct?

    Existing DNS Records
    A taylorgarland.co handled by WordPress.com
    NS taylorgarland.co handled by WordPress.com
    CNAME *.taylorgarland.co handled by WordPress.com
    MX taylorgarland.co mail handled by NS1.WORDPRESS.COM. with priority 10
    MX taylorgarland.co mail handled by NS2.WORDPRESS.COM. with priority 10

  • Unknown's avatar

    There is no domain mapping upgrade for taylorgarland.co/ here at WordPress.COM. If you would like to use this domain you will first need to set up domain mapping and pay $13 per year for the upgrade required. There is information on how to set up domain mapping in our support documentation. http://en.support.wordpress.com/domains/map-existing-domain/

  • Unknown's avatar

    Is it possible for that to suddenly happen? I already paid the $13 on August 30, 2015.

    taylorgarland.co
    PRIMARY DOMAIN
    Type:Mapped Domain
    Mapping renews on:August 30, 2016
    Subscription Settings

  • Unknown's avatar

    This is resolved. Thanks!

  • Unknown's avatar

    Hooray! I love happy endings.

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