DNS validation error

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  essentiallypop · Member · May 10, 2022 at 3:15 pm

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  I need to redelegate to new DNS servers but each time I try a popup appears saying “validation error”.

  I can’t even reset to the default WordPress DNS servers, the same error message appears.

  The domain is locked and cannot be unlocked saying “contact support” when I try.

  Does anyone have a workaround?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 10, 2022 at 4:59 pm

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  Hi there!

  Can you clarify if you’re trying to set WordPress.com nameservers or hafey.org nameservers? Looking at the domain information it’s showing hafey.org ones at the moment.

  I’m also showing that visiting your domain it redirects to https://essentiallypop.com/epop/ which is not hosted here at WordPress.com.

  If you’re trying to do something else, please give us more information so we can better advise. Thanks!

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  essentiallypop · Member · May 10, 2022 at 7:15 pm

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  Thanks, I’m trying to set the following servers:

  dns41.cloudns.net
  dns42.cloudns.net
  dns43.cloudns.net
  dns44.cloudns.net

  when I receive the validation error.

  I’ve confirmed the new servers are configured correctly: https://zonemaster.net/result/c54ac7bd1292272a

  Also, I’m not changing the hosting location, just the authoritative DNS servers.

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  kokkieh · Staff · May 11, 2022 at 6:27 am

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  Hi there,

  It appears that there’s an error at our registrar that prevents the name servers from being updated, and that’s also preventing the domain from being unlocked.

  We’ve reported the issue to our developers so they can add the name servers for you manually from our end. We’ll let you know once that’s done.

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  essentiallypop · Member · May 11, 2022 at 7:30 am

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  Awesome! Many thanks for the update.

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  staff-blorbo · Staff · May 17, 2022 at 11:17 pm

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  Hi there, I apologize for the delay!

  Our team is working with our registrar partner to get this resolved, and we’ll let you know as soon as that’s been done.

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  essentiallypop · Member · May 18, 2022 at 5:50 am

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  Thanks for the update.

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  staff-blorbo · Staff · May 18, 2022 at 6:05 pm

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  I have good news!

  Our registrar partner was able to change your name servers as requested. :)

  Please let us know if you need any further assistance!

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  essentiallypop · Member · May 19, 2022 at 6:34 pm

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  That’s worked perfectly!

  Thankyou so much for the help.