DNS_PROBE_FINISHED_NXDOMAIN error after renewal

  • Unknown's avatar
    nzcalligraphers · Member ·

    Hi, the website subscriptions along with the domain name were renewed on time. The settings show that the domain name is registered, I checked the connection settings and everything looks in the right places but it doesn’t connect. And when trying to reach the website it shows the error DNS_PROBE_FINISHED_NXDOMAIN. not sure what to do even. Please help. Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    emilijamu · Member ·

    Hey @nzcalligraphers! 😊 Thanks so much for reaching out!

    I had a look at the domain from my end, and it seems like there are just a couple more steps left to fully finish the setup. When you’re logged in to your site, head to Upgrades → Domains, then click on “Go to Setup” next to your domain to complete the process.

    Also, since you’re on the Premium plan, you’re welcome to contact us directly for real-time help right here: https://wordpress.com/support/contact/

    Let me know how it goes – I’m happy to help you further if you get stuck at any point! 😊

  • Unknown's avatar
    nzcalligraphers · Member ·

    Hi, thank you for your quick response! The challenge is that I don’t understand what to do next. After I click on “Go to Setup’ then click on ‘View connection setup instructions’ and click ‘Verify Connection’ and then it advises that ‘We are verifying your connection now’. The website is still down. Sorry, the process is not straight forward, and I didn’t have a chance to work with WordPress a lot.
    Thanks for directing me to the support page, it’s not so straight forward, so I submitted the support requedt. Thanks

  • Unknown's avatar
    nzcalligraphers · Member ·

    On the ‘Update name servers’ it says ‘Find the name servers on your domain’s settings page’. I can’t find where the WP domain’s settings page is. Thanks

  • Unknown's avatar
    nzcalligraphers · Member ·

    I tried checking the General Settings but couldn’t find the where to replace name servers

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    The nameservers for a domain must be updated in the same place where you registered the domain. I can see that newzealandcalligraphers.org.nz is registered with a different company (not us). You’ll need to update the nameservers through their dashboard or contact their support team to do it for you.

    Based on the domain’s WHOIS results, I see that you may have registered it with Crazy Domains. Is that correct? If so, you can follow our guide here to update the nameservers on Crazy Domains:

    WP
    Domains » Connect a Domain from Crazy Domains
    in WordPress.com Support
    4 min read
    If you own a domain name with Crazy Domains, you can use that domain with your WordPress.com site. This guide will show you how to connect a domain from Crazy Domains to your WordPress site on WordPress.com. Overview Connecting a domain from Crazy Domains is free with any paid WordPress.com plan. Connecting a Crazy Domains domain to your WordPress.com site means: Your domain will show

    You’ll see that there’s an automated setup method that you can try first. If it doesn’t work, you can contact Crazy Domains support for help. Here’s a message you can share with them (don’t forget to mention your domain newzealandcalligraphers.org.nz):

    I would like to use my Crazy Domains domain with a WordPress.com site. In order to do this, I need to point my domain’s name servers to the following:

    ns1.wordpress.com
    ns2.wordpress.com
    ns3.wordpress.com

    Once the nameservers have been updated, the domain will start loading your WordPress.com site within 72 hours.

    Hoep that helps!

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