Do I have to pay for a plan to get help?

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  leabarozzi · Member · May 3, 2017 at 8:23 pm

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  I have paid for my website and the hosting, but I do not have a “plan” and customer service is not answering my emails.

  I am freaking out as something went wrong with my site and I lost one of my galleries, which is my portfolio for clients.

  Lea

  The blog I need help with is: (visible only to logged in users)

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  leabarozzi · Member · May 4, 2017 at 2:37 am

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  I have been a member for 8 years and recommended you a to a lot of people. This is my first problem and I am getting zero help. I’ve posted here and messaged through the support page. I have had no one get back to me and it has been over 48 hours.

  I am very disappointed.

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  gemmacevans · Member · May 4, 2017 at 11:12 am

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  Hi Lea,

  I’ve just replied to your email, I will follow up with you there for more information. Please let me know if you don’t receive it.

  Thanks!

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  leabarozzi · Member · May 4, 2017 at 4:35 pm

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  thank you!