Do I need to renew ?

  • Unknown's avatar
    courtneyfantin · Member ·

    After receiving renewal notice from WordPress about my account, I logged in and currently have no existing websites with WordPress. Years ago I purchased the domain, and have now transferred to Wix. See below for the email. I am curious if I need to do anything to ensure my domain or site does not expire.

    Please note: You have a WordPress.com Premium plan connected to this custom domain that renews separately. If your plan is not set to auto-renew, you may get a separate email reminding you to update your payment method for your plan.

    Thank you for using WordPress.com!

    Anne F.,
    WordPress.com

  • kokkieh · Staff ·

    Hi there,

    At what email address did you receive the renewal notice, and what is your domain?

    The courtneyfantin account you used to post here has not been active in two years, and has never owned any sites or domains on WordPress.com.

    If you have a domain registered on WordPress.com, you used a different username to buy it, and you’ll need to be logged in as that username to make any changes to the domain.

  • staff-ozmodiar · Staff ·

    Hi!

    I’ve responded again to our email conversation. Feel free to follow up there.

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