Do Not Charge My Account

• 

  jillatpropertiesdallascom · Member · Dec 2, 2022 at 6:52 pm

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  I do not have a saved credit card with you but you are charging my account. Please reverse immediately.

  I don’t have a site linked to this WordPress.com account

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  staff-ozmodiar · Staff · Dec 3, 2022 at 5:30 pm

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  Hi, What was the URL that the upgrades applied to.

  I’m not seeing any upgrades (or websites) associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  https://wpchrg.wordpress.com/

  Let us know if anything is unclear or you have any further questions.