Do not get the reset password

• 

  francescosfcl · Member · Apr 12, 2014 at 8:21 pm

  • Copy link
  • Add topic to favorites

  I have registered n account (francecosfcl) to manager mt recently purchased domain (with GoDaddy) http://www.sfclondon.com

  I have been working 2 days to set the home page. Now when I log in WordPress it says password incorrect.
  I asked the page to send me a new password and didn t get anything.
  Is there any way to access to my account or to get the news user and password at the email I registered?

  All the best

  Francesco

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 12, 2014 at 8:23 pm

  • Copy link

  That site is not being hosted WordPress.COM and you are posting to the wrong support forum.

  WordPress.com and WordPress.org are completely separate and different http://support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

• 

  francescosfcl · Member · Apr 12, 2014 at 8:26 pm

  • Copy link

  I have and I used but I cannot log in or reset my password.
  I cannot find any way to contact wordpress.org by email about my issue

• 

  timethief · Member · Apr 12, 2014 at 8:31 pm

  • Copy link

  WordPress.com and WordPress.org are separete and I assume they have different password recovery links.
  https://wordpress.org/support/bb-login.php

• 

  francescosfcl · Member · Apr 12, 2014 at 8:35 pm

  • Copy link

  That link doens t give me any way to recover my user and password.
  It says they do not have an email or phone service so I cannot contact them… I will use another webiste… if they do not allow people to contact them they can close forever for me.. cannot waste my time with a service bad like that one

• 

  jackiedana · Member · Apr 17, 2014 at 9:01 pm

  • Copy link

  You’re reached support for sites hosted on WordPress.com. Your site, http://www.sfclondon.com, is hosted with GoDaddy, so we do not have any access to your site, your files, or the ability to assist you with logging into your Dashboard.

  You will need to contact GoDaddy.com for further assistance.

  Also, accounts on WordPress.com and WordPress.org are indeed different, but there is no one “at” WordPress.org who can assist you with resetting your password, as WordPress.org is not a hosting provider.

  For more information on the differences between WordPress.com and WordPress.org, please see: http://en.support.wordpress.com/com-vs-org/