Do not have access to identification for old account

  • Unknown's avatar
    danielksmith1990 · Member ·

    I understand that your company policy states that if I cannot provide any of the identifiable information to an account, you cannot provide me access. However, your website mentions that I can request that the website be set to private because it includes personal information. Is it possible to set this URL to private? Thank you.

    WP.com: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    You’ve not provided a URL, so we don’t know which website you’re referring to :)

    But this also isn’t something we’re able to help with in the public support forums, so please email passwordhelp[at]wordpress.com, including the site URL and all other information you have, and our account recovery team will advise you of your options.

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