Do not have administrative access?
-
I am helping someone update their site and it seems he does not have administrative rights. His original designer died and I do not know how to change his access. I am logging in with <website name>/wp-admin but I still do not see options such as installing plugins.
The blog I need help with is: (visible only to logged in users)
-
Hello @tofuthetinypig,
In case it’s helpful, there are password reset instructions and a link to the account recovery form here.
However, it sounds like you may need direct staff assistance. I tagged this post with “modlook” to draw their attention to your question.
I wish you luck!
-
Hello there, What is the URL of the site you are working on? Without that we cannot give you an accurate reply.
I still do not see options such as installing plugins.
On WordPressdotcom sites only users with the Business plan upgrade can activate additional plugins.
-
Hi tofuthetinypig,
As justjennifer mentioned, please provide us with the URL of the site you are working on.
Once I know more, I’ll look into it further for you.
-
Mdemission.org
It also seems that the WordPress site does not allow him to have administrative privilege. His original tech guy passed away so there’s no getting that person to go in and give admin rights. It is also the reason I can’t use a .gif plugin to repeat the pattern in the photos section.
-
mdemission.org is hosted by IX Web Hosting
Name Servers:
ns21.ixwebhosting.com
ns22.ixwebhosting.comThat site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum.
Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hi tofuthetinypig,
mdemission.org is a self hosted WordPress.org site:
We are only able to help with access to WordPress.com sites hosted on our servers so I’d recommend contacting your hosting provider (IX Web Hosting) for help — they should be able to tell you what the next steps are.
Best of luck getting it sorted!
-
-
- The topic ‘Do not have administrative access?’ is closed to new replies.
WordPress.com Forums 