do not receive the refund

  • Unknown's avatar
    nocopyright0 · Member ·

    i canceled a plan but i never receive the refund/ why please?
    that is the message i received on date: jan 5. 2021. 4:00?

    Your refund has been sent to the method of payment that you used for your original purchase. You will receive it in 7-10 business days. If you paid with a credit card, this may appear as a credit/refund on your statement, or the original charge will show as reversed, which would simply remove the original charge from your statement – depending on your bank. If you paid via PayPal, you’ll see the refund in your transaction history.

    If you have any questions, or don’t receive the refund, please contact support

  • staff-mckluskey · Staff ·

    Hi there!

    That refund was likely processed as a reversal.

    This means the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
    Please check your statement to see if the original issue is still there, and in case of doubts, reach out to your bank for more details.

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