Does the guided transfer ensure my media will be imported to the new blog?

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  behindthemirrorbeauty · Member · Sep 8, 2013 at 7:31 pm

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  The importer does not import my media to the new blog, therefore I would like a “happiness engineer” to do it for me… however, I do not want to pay for them to tell me the media can’t be imported.

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Sep 8, 2013 at 10:18 pm

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  Hi there – when you imported your content, did you make sure to check the “Import Attachments” option:
  http://cl.ly/image/3Y2z2v2u1V21

  Can you please try this once more and make sure you check that box? Let me know if they come over this time!

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  behindthemirrorbeauty · Member · Sep 9, 2013 at 6:13 pm

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  Hi Eurello,
  Yes I did it several times… I hit the “import attachments” option.
  I have tried at least 6 times.

  Thanks,
  Amanda

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  eurello · Staff · Sep 9, 2013 at 8:44 pm

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  Hi Amanda – I just tested your import into a test blog here, and your media files all came over, but they did come over as unattached. Can you check your Media Library in your new site and confirm that there aren’t any files there, attached or not? Can you also please try the export and import once more?

  If the files still don’t come over, I advise checking with support at your host, Unified Layer. Guided Transfer is only available if you are hosting with one of the recommended hosts here:

  Hosting

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  behindthemirrorbeauty · Member · Sep 9, 2013 at 9:22 pm

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  Hi Eurello,
  It is ok. I am sure I am doing something wrong… I purchased a guided transfer and will have some one assist me with the transition.

  Thanks!

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  eurello · Staff · Sep 9, 2013 at 10:01 pm

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  Hi there – Awesome, sometimes it’s really nice to have it done for you. ;) Good luck with the transfer!