Domain

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  jaclynmullahy · Member · Feb 18, 2016 at 7:18 pm

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  Trying to renew our domain. Looks like the our current plan is no longer available? Any help is appreciated.

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  staff-zinnia · Staff · Feb 18, 2016 at 7:35 pm

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  Hi
  What is the domain name you are trying to renew?

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  jaclynmullahy · Member · Feb 18, 2016 at 7:37 pm

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  cookingschoolblog.com

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  staff-zinnia · Staff · Feb 18, 2016 at 7:56 pm

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  You can only renew your domain or plan through the account that owns the blog. You may be logged into the wrong account.

  What is the name of the plan you are trying to renew?

  Here’s a comparison of the available plans for WordPress.com https://wordpress.com/plans/compare

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  timethief · Member · Feb 18, 2016 at 8:14 pm

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and renew the upgrade(s).

  cookingschoolblog.com is set as the primary domain for cookingschoolblog.wordpress.com and will appear in the address bar when you visit the site.

  There are questions you need to answer yourself:

  1. Exactly which wordpress.COM username account registered it?
  See here https://en.forums.wordpress.com/profile/cookingschoolblog

  2. Exactly which email address was used when wordpress.COM username account was registered? Log in under that account and go to https://wordpress.com/me/account

  Here’s how to proceed:
  Log out of this username account, clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache nd cookies. https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies Then log in under the correct username account as lizkarkoski suggested above.

  The domain cookingschoolblog.com is set to expire in 13 days. Please log into the dashboard to check your subscription and auto-renew status to assure that the domain doesn’t expire.

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  timethief · Member · Feb 18, 2016 at 8:15 pm

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  P.S. If you are not successful type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.