Domain

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  kaylalynnflock · Member · Dec 24, 2017 at 7:35 pm

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  Is there a WordPress contact number I can call?

  I purchased a domain http://www.livelaughgrub.com and it expired. I’d like to renew it. How do I renew? I can’t find it anywhere on my account.

  Thank you!
  Kayla
  [redacted]

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 24, 2017 at 8:14 pm

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  Hi, there is no phone support on WordPressdotcom. I’ve gone ahead and tagged this thread for Staff assistance, but in the meantime, please read this support guide on what happens when a domain purchased through WordPressdotcom expires. https://en.support.wordpress.com/domains/domain-expiration/

  Thanks for your patience while Staff get back to you.

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  kokkieh · Staff · Dec 25, 2017 at 1:08 pm

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  Hi there,

  I’ve sent you a payment link via email. Once we receive your payment I can email our registrar to restore the domain to our system.

  Note that there is a chance that your domain is already in redemption with our registrar, in which case we’ll need to pay them an additional $80 to get the domain back, but I’ll only know for sure once I email them and get their reply.

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  kokkieh · Staff · Dec 25, 2017 at 2:14 pm

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  We’ve received your payment, thank you. I’ve emailed our domain provider. I’ll let you know as soon as I hear back from them.

  I see you’ve also bought a plan since my last reply an hour ago. Do you also want to have a Premium Plan? If you do, that already covers the renewal cost of your domain and I can then refund the manual payment you just made. Please confirm whether you want to keep the plan or not.

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  kaylalynnflock · Member · Dec 26, 2017 at 1:46 am

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  I do want to keep the Premium plan. I appreciate your help!

  Thanks,
  Kayla

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  kokkieh · Staff · Dec 26, 2017 at 5:50 am

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  Thanks for confirming. I’ve refunded the separate domain payment you made.

  I’ll let you know as soon as I hear from our domain provider, which should be within the next 24 hours.

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  kokkieh · Staff · Dec 26, 2017 at 2:09 pm

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  Our registrar has restored your domain, and it’s showing your site again.

  Please let me know if I can help with anything else.