domain

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  jiyoungyoon2017 · Member · Nov 28, 2019 at 6:13 am

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  My website was deleted.
  Can I renew it?
  I didn’t know my credit card blocked the payment.
  Please let me know.!

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  fstat · Staff · Nov 28, 2019 at 8:30 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

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  jiyoungyoon2017 · Member · Dec 1, 2019 at 8:49 am

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  hi, thank you.

  it is

  jiyoungyoon.com

  thank you!

  Best regards,
  Jiyoung Yoon

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  staff-zinnia · Staff · Dec 1, 2019 at 2:05 pm

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  Hi Jiyoung –

  Could you please write back to me under the jiyoungy00n account. That’s the account attached to that site.

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  staff-zinnia · Staff · Dec 1, 2019 at 2:06 pm

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  Under that account I can see that the domain registration expired 22 days ago. Once you sign in correctly that renewal can be made under the purchases page at https://wordpress.com/me/purchases/

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  jiyoungyoon2017 · Member · Dec 1, 2019 at 2:06 pm

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  Hi, Lizkarkoski.

  I’d like to reopen my webpage jiyoungyoon.com
  Could you please help me out?

  Thank you.

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  staff-zinnia · Staff · Dec 1, 2019 at 2:10 pm

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  Yes, I can help you. First, we need you to get signed in to the correct account. The site you’re asking about is not associated with the user account that you’ve used to contact us here.

  So, you must sign out of the jiyoungyoon2017 account and back in under the jiyoungy00n one.

  Once signed in to the correct account, go to https://wordpress.com/me/purchases/ and use the renewal link (it’s red) next to the domain.