Domain

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  reporteralia · Member · Feb 1, 2020 at 1:58 am

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  Hello,

  My domain name (www.aliadharssi.com) expired. I did not realize wordpress did not have my most recent credit card information on file. I missed the email alerts because Gmail didn’t send them to my main inbox. Can you please help me recover this webpage?

  Thanks,

  Alia

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  kokkieh · Staff · Feb 1, 2020 at 8:59 am

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  Hello Alia,

  I’ve sent you a link via email to pay for the domain’s renewal. Once we receive your payment, we can email our domain provider to ask that the renew the domain and restore it to our account.

  However, please keep in mind that the domain could enter redemption at any time. If that happens before we’re able to get it back, we’ll have to pay our domain provider an additional $80 fee to restore the domain from redemption, but hopefully that won’t happen here.

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  reporteralia · Member · Feb 1, 2020 at 5:05 pm

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  Thank you. I have just made the payment. Can you please ask the domain provider to restore the domain?

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  kokkieh · Staff · Feb 1, 2020 at 5:45 pm

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  Thanks. I’ve emailed them to request that they restore the domain. They usually reply within 48 hours. I’ll let you know as soon as we hear back from them.

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  reporteralia · Member · Feb 1, 2020 at 8:39 pm

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  Thanks.

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  brucelc48 · Member · Feb 1, 2020 at 10:07 pm

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  I am trying to login to my web site – http://www.forester-artist.com.
  I can not.
  Bruce Lyndon Cunningham

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  staff-mckluskey · Staff · Feb 2, 2020 at 9:35 am

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  @brucelc48 your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  staff-dpwordpress · Staff · Feb 3, 2020 at 9:28 pm

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  Hi @reporteralia!

  We are writing to let you know that your domain aliadharssi.com is now restored. I also checked for propagation and I can see your site load already on that address.

  If you need any more help, do let us know!

  Take care,

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  reporteralia · Member · Feb 3, 2020 at 9:43 pm

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  Thank you so much! Really appreciate your help!

  I have one more question though: Why are requests for assistance in cases like this public?

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  staff-blorbo · Staff · Feb 3, 2020 at 10:59 pm

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  Email and live chat support are available to all paying customers: https://wordpress.com/pricing/

  We do provide a free plan, but that support is only handled through the public forums.

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  reporteralia · Member · Feb 3, 2020 at 11:02 pm

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  Got it. Is it possible to delete a public support discussion like this one after it’s resolved?

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  supernovia · Staff · Feb 4, 2020 at 2:49 am

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  @reporteralia here’s our community standard on that:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

  If there’s a particular part of the discussion that has you worried, let us know.