Domain
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Hello! I just purchased a website and downloaded WordPress on Hostgator; however, I’m unable to get access to it or build it. If I were to ‘Transfer my domain from my current registrar,’ will I have to pay for it here on WordPress?
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Hi there,
The site you are referring to appears to be a self-hosted WordPress (also called “.org”) site hosted on HostGator Web Hosting, and not a site hosted on our WordPress.com service.
To clarify, we are not the only providers of WordPress sites, and HostGator also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
If you are having trouble accessing your site you may wish to contact your host’s support team for more assistance as they are in the best position to help.
If you wish you can move your site over to WordPress.com and host with us instead, but to do so you will need to purchase on of the plans you see listed here: https://wordpress.com/pricing/
It is possible to have a site on WordPress.com with a custom domain, but our “free” sites are limited to using the “wordpress.com” URL only.
Hope that helps. Please let us know if you have any more questions.
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