DOMAIN

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  sitegamecentury · Member · Sep 23, 2013 at 9:11 pm

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  My site is not online. I’ve bought the domain for a long time, and it’s not avaible yet.
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Sep 24, 2013 at 5:55 pm

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  Hi,

  According to http://who.godaddy.com/whois.aspx?domain=gamecentury.com.br&prog_id=GoDaddy , the gamecentury.com.br domain has not yet been purchased.

  WordPress.com only directly sale domains that end with .com, .net, .org, .me, and .co currently. For other domains, such as .com.br domains, you’ll need to purchase it separately through another registrar and use our domain mapping upgrade (which you have) to have the domain work.

  More information about setting up a domain to work with WordPress.com can be found here: Map a Domain

  Please let me know if you have any questions.

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  sitegamecentury · Member · Sep 24, 2013 at 11:36 pm

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  So something wrong might happened because i have bought the domain in WordPress’s site.
  I would like to have my money back. I’ve payed and I have the receipt of the payment.

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  kraftbj · Staff · Sep 25, 2013 at 2:13 pm

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  Hi Rafael,

  I’m happy to refund you (and you can do so yourself within 30 days via the Store->My Upgrades link ( https://gamecenturynow.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades ).

  If you’re using a domain that had already been purchased or wanting to use a domain that we don’t offer (all “country” domains, like .com.br, or any other not .com, .net, .org, .me and .co), you’ll need to purchase/maintain registration at a different registrar and purchase our Domain Mapping upgrade to make it work with WordPress.com, which is what was purchased.

  In short, you’ve purchased one of the two pieces required to make gamecentury.com.br work. If you still would like me to refund the purchase, let me know and I’ll process it.

  Please let me know if you have any other questions or need anything else.

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  sitegamecentury · Member · Sep 25, 2013 at 4:24 pm

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  Thank you so much for beeing nice.
  Yes, i would like to have a refund.
  I’m waiting for it
  Thank you so much

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  kraftbj · Staff · Sep 25, 2013 at 4:29 pm

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  Hi Rafael,

  No problem. I’ve processed your refund. You should see it back in your account within the next couple of days.

  Please let me know if you have any other questions.

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  sitegamecentury · Member · Sep 25, 2013 at 4:32 pm

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  Thank you.

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  sitegamecentury · Member · Sep 25, 2013 at 4:52 pm

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  My website is offline. The normal URL (gamecenturynow.wordpress.com) is not working.
  Please, explain me why.
  Thanks

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  kraftbj · Staff · Sep 25, 2013 at 4:57 pm

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  Hi,

  You may need to clear your browser’s cache or force refresh the page (instructions).

  Browsers store a bit of history and temporary files when visiting sites for a short time to reduce load times in the future and your browser may have kept the information that your normal URL would direct people to the now-cancelled domain.

  Typically, this will fix itself within a couple of hours when it happens, but clearing your cache can speed things up.

  Thanks!

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  sitegamecentury · Member · Sep 25, 2013 at 4:58 pm

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  Ok, thanks for the help