Domain

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  nura555 · Member · May 21, 2021 at 3:50 pm

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  Help

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  staartmees · Member · May 21, 2021 at 3:52 pm

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  Please explain the problem you are having.

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  nura555 · Member · May 21, 2021 at 3:54 pm

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  Hi I like to close my domain and emails of http://www.sheebamines.com

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  nura555 · Member · May 21, 2021 at 3:55 pm

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  However the person who worked for me to cancel it left and don’t have all the logging details.

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  kokkieh · Staff · May 25, 2021 at 4:42 am

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  Hi there,

  The site at sheebamines.com is not hosted with us on WordPress.com. The domain is registered here, but the website itself is hosted at https://www.hosteurope.de/en/, so you’ll need to contact them for access to the site.

  To cancel the domain itself, and the attached Google Workspace email, you’ll need to be logged into the WordPress.com account that owns those products. If you don’t have the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

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  nura555 · Member · Jun 28, 2021 at 10:20 pm

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  Hi I need to cancel my subscription for Sheebamines and want refund as payment has been taken out from my account today. However my wordpress account is with staff member. How can I update account details in order to make cancel subscription and get refund. I need a number to call.

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  nura555 · Member · Jun 28, 2021 at 10:23 pm

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  I need my domain to be cancel and need refund. Please can you help.
  Nura Aabe

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  supernovia · Staff · Jun 29, 2021 at 12:03 am

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  Hi Nura Aabe,

  However my wordpress account is with staff member.

  Is the staff member using your card for payments?

  If possible, please log out and log in as the staff member that owns the domain. Only the domain owner will be able to cancel the account.

  Otherwise, please use wpchrg.com to work with billing regarding the charge.

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  nura555 · Member · Jun 29, 2021 at 5:37 am

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  Hi

  I don’t have the logging details details for my staff member who set up our account with wordpress.

  But my details and payment card is on your system. I need refund and this matter to be solve. What shall I do next.

  Best wishes
  Nura

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  fstat · Staff · Jun 29, 2021 at 8:46 am

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  Hi there,

  Since you have access to the payment information, you can provide us with the transaction ID as a proof of ownership so we can restore access to your account. Then you’ll be able to help you cancel the domain and get a refund.

  Follow these instructions to retrieve that transaction ID from your card statement:

  View Your Billing History

  and then send it to us through this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction details in this public forum. Use the form I linked above.