domain

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  johnmoi · Member · Sep 4, 2021 at 12:57 am

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  The domain I paid for, I do not have access to it

  I don’t have a site linked to this WordPress.com account

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  storygenie5 · Member · Sep 4, 2021 at 2:11 am

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  Hi. I’m sorry to hear that you are experiencing this issue. Don’t worrie, a staff member will reply to this thread soon. Please kindly hang tight.

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  staff-totoro · Staff · Sep 5, 2021 at 8:18 pm

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  Hi @johnmoi

  Are you trying to set https://bornsinne.wordpress.com/ to use bornsinner.ca instead? I noticed that you had a WordPress.com Premium Plan under your account at one time but cancelled it before the expiry date.

  Without a plan your site can only use a “wordpress.com” address, so if you wish I can restore the Premium plan back to your account, which will allow you to make your URL change.

  Let us know how you would like to proceed or if you have any questions.

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  johnmoi · Member · Sep 5, 2021 at 8:32 pm

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  Hi,

  Yes, I just want to use bornsinner.ca instead of the current site that keeps redirecting me to it. Thank you. Yes, I can you restore my premium plan again? Thank you so much

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  staff-totoro · Staff · Sep 5, 2021 at 11:05 pm

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  Thanks for confirming. I have restored the Premium plan to your account and assigned it to your site. You can see now it is using the .ca URL, even though your site is still marked as “coming soon”

  

  You can also confirm your domain and Premium plan are active under your account and can be seen here: https://wordpress.com/me/purchases/

  Hope that helps. Please let us know if you have any more questions.