Domain
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Hi. I need help accessing the domain name I set up thru WordPress.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi,
I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Why was I charged?
Let us know if anything is unclear or you have any further questions.
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Hi. I bought a professional email with my website name. I am trying to use the website now and WordPress will not let me access my own website. I have paid every month for over two years for this website and email. Please help me access the website so that I may utilize it. Thanks! TH
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Looking at the account, again, I don’t see any history of upgrades. No custom email solutions, and no hosting plans either. This leads me to think that you may have been paying for something from a different WordPress.com user account.
One way to figure that out is to put the charge details in to this form.Why was I charged?
The other way, is to find an emailed receipt from us, and sign in to WordPress.com using that email address. It will put you in the proper account.
We will keep trying to help you get this sorted. Please try those two steps I have mentioned above.
Last thing, I want to clarify is which domain did you set that custom email up for? Since I don’t see any domains registered to your account, it’s hard for us to do much troubleshooting until we locate the proper account. If these purchases were made elsewhere then you can easily connect them to this account by adding a hosting plan. We will help you with that. One piece at a time.
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Hi there,
Thank you for providing that receipt. It’s very useful. However, since this is a public forum, I’ve removed it and sent you an email with instructions on recovering access to your site.
Please follow up there and let me know if you need more help.
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