Domain
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Our domain expired. We would like to reactivate the domain. I do not have any purchases in my account, so I cannot renew the domain. I also did not receive any expiration notifications. Will you please help me renew the domain?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.
Thanks for the additional info!
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I did not purchase the domain under my account. And we are hosting the domain through Wix at this point. However, we cannot renew the domain with Wix. The account that originally purchased the domain is no longer managed.
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Hey there,
The account that originally purchased the domain is no longer managed.
You’ll need to recover access to the account. If your organization paid for it, the best option will be to use a transaction ID and the process outlined here, or you can email
passwordhelp@wordpress.comwith the transaction ID, domain, and explanation of your situation.
At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your
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