Domain access

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  sanjeevchangepartnership · Member · Feb 20, 2018 at 6:13 pm

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  Dear Forum

  Please help. I cannot access my domain – http://www.changepartnership.org – and need to as it is my work account. I own the domain.

  How can I access it?

  Thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2018 at 6:17 pm

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  Allowing a domain to expire
  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/. Please read that support doc.

  If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

  Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

  This thread is already tagged this thread in the sidebar with modlook for Staff attention so please clarify how you want to proceed.

  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/

  Change or Reset Your Password

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  gemmacevans · Member · Feb 20, 2018 at 7:16 pm

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  Hi sanjeevchangepartnership,

  I see you have already contacted us by email, so I’ve replied to you there about the next steps for recovering changepartnership.org.

  Thanks!

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  sanjeevchangepartnership · Member · Feb 21, 2018 at 11:51 am

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  Thanks for your messages. I’ve paid the redemption fee. How long does it take to get my site up and running again?

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  gemmacevans · Member · Feb 21, 2018 at 2:51 pm

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  Thanks for paying the redemption fee, I’ve followed up with you by email. I’m going to close this thread so all of your support stays in one place but we will continue to help you there :)