Domain/Account Recovery

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  grojilnl · Member · May 3, 2024 at 3:44 pm

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  Hi,

  I’m part of a university law journal. We are trying to recover our domain grojil.org. We have two WordPress accounts (this one) and another one for which we also have the username and password. When we try signing in to the other account (username grojil), we get ‘Your account has been blocked as a security precaution.’. The account was created with an Email address that is no longer accessible, so we can’t use the recovery form. The problem is that our domain (grojil.org) was in the other account. How do we proceed? It’s bee years since it was created and no one can access the Email anymore.

  Thanks,
  Liam

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · May 4, 2024 at 6:03 pm

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  Hi there!

  We can’t help with account recovery in the forums, but our team will be happy to assist you via email. Please fill out the account recovery form here. Make sure to include the proof of ownership requested. You can also send them to passwordhelp@wordpress.com.

  Thanks!